Terms of Use
Sylvora Terms of Use and Website Policy
Disclaimer
The content provided by Sylvora is for informational purposes only. It should not be considered medical advice or a recommendation. Medical information is often controversial and subject to change. Sylvora is not responsible for errors or omissions in the information. Please consult your personal physician to discuss any specific concerns before using products. Reviews or recommendations may be fictional. Information on the website does not constitute medical advice and should not be relied upon as such. The presenters in advertisements and on the site are not medical professionals. Sylvora, 2025 (All rights reserved).
This policy is written in masculine form for convenience and applies to both genders. Please read the Terms of Use carefully.
1. General
1.1 The website contains an online store for purchasing products, and the Terms of Use apply when using or purchasing products from the site.
1.2 The website and all services provided through it, including design, content, trademarks, systems, and algorithms, are protected under copyright and intellectual property laws.
1.3 You may not copy, reproduce, distribute, publish, or otherwise use the content on the website.
1.4 Use of the website and purchase of products constitutes your agreement to the Terms of Use, whereby you commit not to have any claims or demands against the website.
1.5 The Terms of Use outlined in this policy are the sole rules binding the business owners and website operators toward users of the site’s services.
1.6 Terms of Use may change from time to time at the sole discretion of the website operators without prior notice.
Note: Changes apply only to products/services purchased after the change.
1.7 If you do not agree to the Terms of Use, you are asked not to register or place orders on the website.
1.8 The exclusive jurisdiction for any matter arising from the use of the website is the competent courts in the state of [choose state, e.g., California], and U.S. federal and state law shall apply to the website usage.
2. Use Restrictions
2.1 Users must be 18 years or older and legally competent.
2.2 Users must reside in the United States and hold a valid U.S. ID, as well as a valid credit card issued in the U.S. or Israel.
2.3 Users are solely responsible for maintaining the confidentiality of their password and username.
2.4 Users may not create accounts for third parties without explicit consent.
2.5 Users may not use another user’s credentials unlawfully.
2.6 Users release the website from liability regarding technical malfunctions, interruptions, or downtime, including issues caused by third-party hosting, software, communication lines, or other services.
2.7 Users release the company from liability for attacks or hacking attempts on the website, networks, computers, or servers.
2.8 The company takes security measures to protect personal information, but complete security cannot be guaranteed, and breaches may occur.
2.9 The company does not guarantee that the services or information on the website or third-party servers will be completely immune to unauthorized access.
2.10 By browsing, registering, or uploading content/information, the user releases the company from liability for any damages caused by attacks, hacking attempts, or data breaches and waives all claims against the company regarding these issues.
2.11 The company may, at any time and at its sole discretion, remove or suspend any user content or account without prior notice.
2.12 Some messages and publications may contain cookies, such as browser identification cookies.
2.13 The company does not store users’ credit card information on its servers or elsewhere.
2.14 The website acts as an intermediary between third-party suppliers (manufacturers, wholesalers, and factories worldwide) and customers using the site for personal, non-commercial purchases.
2.15 Users purchasing through the website are also subject to partners’ Terms of Use.
2.16 All orders are subject to U.S. law. Users must verify taxes, import duties, customs, and other fees before placing an order.
2.17 Prices shown for products include applicable taxes where required by law, unless stated otherwise. The operator may change prices at any time at its sole discretion. The effective price is the one confirmed in the final order, not the shopping cart.
2.18 Upon ordering, users are automatically registered to the website’s mailing system for updates regarding the order (invoices, confirmations, tracking) and for marketing communications. The company will not share this information with third parties.
2.19 Users may unsubscribe from marketing emails via the link provided in each message. Order-related notifications cannot be unsubscribed.
2.20 The website is not responsible for product quality, delivery times, or delays, nor any damage resulting from such issues.
3. Miscellaneous
3.1 The company is not the manufacturer of the products sold, and product information may vary or change without notice.
3.2 Packaging and materials may include additional or different information than what is shown online.
3.3 For medical or health-related products, content on the site is not for diagnosis, treatment, or prevention.
3.4 Information on the website does not replace medical advice. Always consult a doctor or professional before use.
3.5 Users must read all instructions, warnings, and product information before use.
3.6 Users should contact the company if they find a product misleading, harmful, or illegal.
3.7 All product information is provided directly by partners.
3.8 Users release the company from liability for inaccuracies or discrepancies between displayed and actual product details.
3.9 U.S. consumer protection laws override website policy in case of conflict.
4. Ordering and Order Confirmation
4.1 Users must provide accurate personal details (full name, address, phone number, email, etc.) to place an order.
4.2 Some details are shared with partners for shipping purposes, so accuracy is crucial.
Note: Orders can be shipped within the United States only.
4.3 Within 48 hours of ordering, users receive a confirmation email, which constitutes the final approval.
4.4 If a product is out of stock or cannot be supplied, users may choose a replacement product or order cancellation.
4.5 Providing false information is a criminal offense and civil violation. Customers must notify the company of mistakes.
4.6 Payment information is encrypted using PCI-compliant technology and deleted after purchase. The company takes reasonable precautions to maintain confidentiality.
5. Returns Not Due to Defects
5.1 To initiate a return, contact us by email: guy@sylvora.store
5.2 The customer must return the package to the address specified by customer service. Upon receipt, the contents will be inspected, and approved returns processed per site policy.
5.3 A cancellation fee applies: 5% of the transaction or $25 USD, whichever is lower.
5.4 Refunds are issued within approximately 90 days from receipt, minus the cancellation fee.
5.5 Shipping costs to return the product are the responsibility of the customer.
6. Limitation of Liability
6.1 Products may differ from images due to screen display or lighting differences.
6.2 The company is not liable for technical errors or specifications.
6.3 Manufacturers and suppliers are responsible for product quality.
6.4 The company is not liable for delays due to force majeure (weather, strikes, system disruptions, etc.).
6.5 No liability is assumed for direct or indirect damages caused by failure of order or delivery.
6.6 Orders through the website do not constitute a third-party contract.
6.7 All content, graphics, logos, and designs are owned by the company.
7. Shipping
7.1 Estimated delivery: 7–28 business days.
7.2 Unexpected delays may occur due to postal service, shipping partners, or other factors.
7.3 Multiple items may be shipped in separate packages.
7.4 Business days exclude weekends and U.S. holidays.
Disclosure: Reviews or recommendations may be fictional. Website information does not constitute medical advice. Consult a physician before changing your regular medical routine.